If you are a consumer, you have the right to cancel this contract within 14 days without giving a reason.
The cancellation period is 14 days from the date the contract is concluded.
To exercise your right of withdrawal, you must notify us
Talos Group CyberSecurity
Owner: Nikolaos Tosis
Lütticher Str. 15
50674 Cologne
Germany
Email: support@talosfamily.de
Phone: +49 221 66962927
Notify us of your decision to cancel this contract by means of a clear statement, such as an email or letter.
You may use the sample withdrawal form below for this purpose. However, you are not required to use the form.
To comply with the cancellation period, it is sufficient for you to send your notice of cancellation before the cancellation period expires.
Consequences of the Revocation
If you rescind this contract, we will refund all payments we have received from you under the rescinded contract. This does not affect any compensation for value that may be permitted by law for services already rendered.
The refund will be issued immediately and no later than 14 days from the date we receive your notice of cancellation.
Unless otherwise expressly agreed, we will generally use the same payment method for the refund that you used for the original transaction.
You will not be charged any additional fees for the repayment.
Commencement of the Service During the Cancellation Period
TalosFamily may begin providing the digital service immediately after the contract is concluded if you expressly request that the service begin before the 14-day cancellation period expires.
If you cancel the contract after having expressly requested that the service begin during the cancellation period, you may be required—to the extent permitted by law—to pay reasonable compensation for the services already provided up to the time of cancellation.
The amount of compensation is determined by the extent of the services actually provided up to the time of rescission, relative to the total scope of the contractually agreed-upon services.
7-day free trial
If your subscription includes a 7-day free trial, you will not be charged the regular subscription fee during this trial period.
The 7-day trial period is a voluntary offer from TalosFamily and does not replace, shorten, or limit your statutory 14-day right of withdrawal.
If you cancel your subscription before the 7-day trial period ends, the paid subscription will not begin, and you will not be charged the regular subscription fee.
If you do not cancel during the trial period, the paid subscription will begin after the trial period ends, in accordance with the subscription terms displayed at checkout.
If you effectively exercise your statutory right of withdrawal after the paid subscription has already begun, any refund and, if applicable, compensation for value as permitted by law will be governed by the applicable statutory provisions.
Termination and revocation are not the same thing
Canceling a subscription and rescinding a contract are legally distinct processes.
A regular cancellation terminates the subscription in accordance with the applicable subscription and cancellation terms.
A statutory cancellation results in the rescission of the contract in accordance with the statutory provisions governing the right of cancellation.
If you wish to exercise your statutory right of withdrawal, your statement should clearly indicate that you wish to withdraw from the contract.
Sample Cancellation Form
If you wish to cancel the contract, you can fill out the following form and send it to us:
To:
Talos Group CyberSecurity
Owner: Nikolaos Tosis
Lütticher Str. 15
50674 Cologne
Germany
Email: support@talosfamily.de
I/we hereby cancel the contract I/we entered into for the provision of the following service:
Service / Subscription: _______________________________
Date the contract was entered into: _______________________________
Name of the consumer(s): _______________________________
Address of the consumer(s): _______________________________
Email address used for the subscription: _______________________________
Date: _______________________________
Signature of the consumer(s): _______________________________
(required only if this form is submitted in paper form)
As of August 2026