Shipping
Shipping and Availability Policy
TalosFamily offers digital networking and VPN services. No physical goods are shipped.
Provision of Login Credentials
Once the order has been successfully completed and payment confirmed, the necessary login credentials or configuration details are typically sent via email within a few minutes to the email address provided during the ordering process.
Depending on the product you've purchased, these login credentials may be intended for use with WireGuard, a compatible VPN router, or other supported third-party solutions, for example.
Please also check your spam or junk email folder if you do not receive the message shortly.
If you have not received your login information, please contact us at support@talosfamily.de.
No proprietary software from TalosFamily
TalosFamily does not provide its own VPN software, router software, or WireGuard application as part of these products.
Any required applications, routers, operating systems, firmware, or other software are provided by third parties and are subject to the terms and technical requirements of the respective manufacturer or provider.
TalosFamily provides only the access credentials and configuration information necessary for the booked service.
Software and Firmware Updates
The customer is responsible for ensuring that the software, apps, routers, operating systems, or firmware they use are appropriate and up to date.
Updates, security updates, and new versions of third-party software must be installed by the customer through the respective manufacturer or provider.
TalosFamily is not responsible for the provision, installation, or functionality of updates to third-party software or hardware.
Validity of Login Credentials
Updating third-party software or router firmware does not usually require new login credentials from TalosFamily.
As long as the subscribed access remains active and the third-party solution used continues to be compatible with the TalosFamily service, the existing login credentials can continue to be used.
In the rare event that a new configuration is required due to technical changes, we will notify the customer accordingly or provide the necessary new configuration data.
Compatibility
The customer is responsible for using a compatible device, a compatible router, or appropriate third-party software to use the subscribed service.
The availability, further development, and technical operation of third-party products and software are beyond TalosFamily's control.
Support
If you have any issues with the login credentials provided by TalosFamily or with the configuration, please contact us:
If you encounter issues that exclusively involve third-party software, firmware, or hardware, you may also need to contact the respective manufacturer or provider.